Call answering for auto repair shops
Somebody is standing next to a car that will not start, working down a list of shops. The one that picks up gets the tow in, the diagnosis, and everything that follows.
AutoCalls answers every one of those calls, around the clock, asks what you would ask, and books the job before you have picked up the phone.
The problem
A repair shop's phone rings hardest between eight and ten, which is exactly when every tech is turning wrenches and the person who answers is also the person writing the tickets.
So it rings out, or somebody picks up mid-job with their hands full and takes half a message. The call does not go unanswered because you stopped caring. It goes unanswered because you were under a car.
The caller is not waiting. They ring the next shop, and the shop that answered gets the tow in, the diagnosis, and the brake job behind it.
A diagnostic is an hour of labour. The repair behind it is a day's ticket, and the customer who got a real answer at eight in the morning brings you the other car too.
You are not being undercut. You are being out-answered.
How it works
Keep your number. Point it at us after hours, at weekends, or all the time — your choice, changed whenever you like.
Every call picked up on the first ring. No hold, no queue, no matter how many come at once.
Qualified, booked, and sent to you with the details. You wake up to work, not to voicemails.
It asks what you would ask
Takes the year, make, model and what it is doing before it books anything. These are the questions it actually works through — not a summary of them.
What's included
What it isn't
A chat bubble is the most visible and least useful version of this. Somebody with a real problem at nine at night is not typing at you. They are calling.
It says it's automated. On every call, in the first sentence. Pretending a machine is you works exactly once, and the moment somebody notices you have spent the trust this was supposed to earn.
It never quotes a price. It gathers, it books, and it hands over. Anything that commits you to a number or a promise routes to a human first.
Terms
No per-call charge. No setup fee. No contract.
Questions
Yes, and it tells them — it says it is the automated line in its first sentence, on every call. It sounds like a calm person who is good at their job, and it does not need to pretend. The caller wanted somebody to pick up.
It says so and gets you. An emergency, a complaint, or a price it should not guess is handed to a person along with notes from the call. Handing off well is a success, not a failure.
No. Keep your number and point your overflow at us — after hours, at weekends, or after a set number of rings. Nothing on your phone changes and there is no new app to remember to open.
About a week, and most of that is writing your questions with you. The answering itself works on day one.
Recording is off unless you switch it on, and when it is on the notice plays before the greeting rather than after it. Recordings are yours, they are never sent to a customer, and you can delete them.
A summary text every week: what came in, what got booked, what needed you. Every call is logged with what it asked and what it did, and you can export the lot whenever you want.
Next step
Walk me through a Monday morning — who picks up while the bays are full, and what happens to the calls nobody gets to. Fifteen minutes is usually enough to see whether this is worth doing, and I will tell you straight if it isn't.